FEP Administrator in a First Generation Bank in Nigeria

Deadline 7th August, 2013

Phillips Consulting Limited - Our client is one of the first banks to have been established in Nigeria and has a wide network of branches.
An exciting opportunity exists for two FEP Administrators to support the Head, IT Service Delivery.

Job Title: FEP Administrator

Responsibilities:

Ensures continuous availability of all e-channel systems 24×7 operations
Ensures 1st level technical support for all e-channel systems
Supervises / Conducts Proof of Concept Testing for all new e-channel solutions
Prompt escalation of issues
Reporting
Alerts management and operations
Implement SLAs
Participates in all e-business projects and upgrades.
Constantly monitors all channels transactions.
Ensures adherence to the Bank’s IT policies and standards.
Liaises with e-business department on all IT related issues.
Implements test plans (including functionality, integrity, and stress testing, etc)
Performs any other tasks as assigned by Head, IT Service Delivery
Relates with e-business technical vendors for support.
Creates users on selected e-business servers at OS level.
Liaises between business units and technology teams in ensuring SLA on channel business is maintained.
Draw Up Channel Management and Infrastructure strategic plan. Copied: www.hotnigerianjobs.com
Requirements:

Good technology related university degree preferably in Computer Science, Engineering or Numeric Science;
Minimum of 8 years cognate IT and FEP Support Duties experience in a large to medium size bank/ financial institution. Copied: www.hotnigerianjobs.com
Required Knowledge, Skills and Abilities

Good knowledge of ATM architecture
Good knowledge of FEP architecture
Adequate Knowledge of Windows Environment
Adequate knowledge of Hardware
Ability to coordinate support successfully
Organization and coordination skills
Good knowledge of Postilion and its components
Software Programming background.
Generic Skills

Pro-activeness and promptness in response
Customer Service Consciousness
Adequate knowledge of Customer IT Support and IT Security.
Application Closing Date

7th August, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online