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Advanced Services Delivery Manager
Job Description
For years, Cisco's vision has been to change the way the world works, lives, plays, and learns. Our vision is more relevant today than ever. We made the Internet what it is today. First, we focused on creating connectivity. Now, we're entering the Internet of Everything transition—an era where we'll help create unprecedented value by connecting the unconnected.
The Internet of Everything is a global industry phenomenon that is driving the biggest market transition for Cisco and our customers. This includes the intelligent connection of people, process, data, and things. It's where everything is converged on the Internet, making networked connections more relevant and valuable than before.
To help us bring this vision to life, join us in our exciting journey.
Supervises the activities of a team with responsibility for results in terms of customer satisfaction and delivery assurance
Manages overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution
Manages and directs the planning, implementation and management of networking projects, WAN audits, LAN Assessment and Consulting and/or Customized services.
Assumes leadership role in CA or cross-functional teams to drive service delivery and/or product improvements
Represents AS in EBC'sParticipates in major cross-functional projects affecting Cisco business, product, or service leadership
Works with little or no direction and is mindful of organizational goals and objectives.
Independently identifies complex issues and resolves complex problems that impact strategic direction.
May act as a SPOC (single point of contact) for AS delivery in certain customer accounts.
Typically requires BSCS or BSEE or equivalent plus 8-10 years-related experience
.Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace
.Should possess 2+ years-prior management experience.
Complete understanding of and experience in leading a team in applying all elements of Technical Consulting.
Proven business and technical expertise and extensive customer service engineering experience.
Thorough understanding of networking technology and strong technical knowledge of company products.
Demonstrates strategic skills
.Excellent working relationships with other customer service organizations within Cisco and with appropriate business units. Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments.
Demonstrated industry awareness.
Company Description
Location: Lagos
Experience: 2 year(s)
Course of Study: Not Specified
Required Grade: Not Specified
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