REGIONAL SERVICE ENGINEER
HPZ – Kano
The Role: Regional Service Engineer
The successful candidate will be required to:
· Provision of world class customer service to customers and
delivery of the region’s KPIs.
· Effective management of Authorized Service Providers in
assigned region.
· Service Cost management for the region.
· Preparation of monthly Service report for the Region which
is to be submitted on the first Tuesday of every new month of the business.
· Minimize, confirm and recommend non-repairable warranty
products for replacement authorization bi-weekly.
· Weekly preparation of report capturing the top 10 critical
product quality issues and their resolutions.
· Daily preparation of Call Invoice Recording (CIR) for all
Closed Calls.
· Monthly audit & reporting of Tools and Equipment
inventory and revalidation exercise.
· Monthly disposal of Obsolete / Scrap spare parts after
revalidation.
· Responsible for team’s development in the region.
The Person: The Right candidate must:
Minimum of HND / B.Sc. in Mechanical / Electrical
Engineering with bias in Refrigeration and Air-conditioning or Electrical
Electronics.
Membership of related professional bodies would be an added
advantage.
Sound knowledge of computer literacy with emphasis on Microsoft
outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM)
solution, etc.
People management & Leadership skills.
Excellent Planning & Organizing skills with good time
management orientation.
Sound communication skills with strong report writing back
ground.
Excellent customer service skills with ability to manage
difficult customers.
Must enjoy traveling and possess good driving skills.
Closing date: 04 Sep 2013
RETAIL MANAGER
All Business Units – Abuja Fct
The Role: Retail Manager
The successful candidate will be required to:
Ensure proper management and reporting of both merchandised
and non- merchandised stock
Responsible for overall housekeeping- Ambience, Cleanliness,
Shop merchandising, layout and customer traffic flow, appearance of store
staff, image and ergonomics
Manage budget, costs and overheads, and all factors
affecting the profitability of the store
Drive and ensure Target achievement
Ensure Reports are timely and accurate
Ensure excellent customer service is experienced at all
times.
Manage and motivate staff; also with support from HR,
recruit staff, train and develop staff, according to company policies and
employment laws, and ensure relevant HR procedures are followed (appraisals,
discipline, grievance, etc.)
Maintain professional and technical knowledge by attending
educational workshops; reviewing professional publications; establishing
personal networks; participating in professional societies.
Utilize support from HO, suppliers, merchandisers and other
partners as required; manage, maintain and report as necessary all merchandise
and non-merchandise stock.
Seek and continuously develop knowledge and information
about competitor activity, pricing and tactics, and communicate this to
relevant departments in the Company.
Identify current and future customer requirements by
establishing rapport with potential and actual customers and other persons in a
position to understand service requirements.
Manage and maintain effectiveness of IT and other essential
in-store systems; also manage the safety and security systems, emergency
systems, capabilities and staff and customer awareness, according to company
policy and relevant law.
The Person:
The successful candidate will be required to possess:
A B.Sc. degree in any discipline would be preferred.
Excellent customer service, selling and Interpersonal
skills.
4 -5 years retail/sales management experience with
electronics or home appliances in a fast paced environment.
The ability for self-motivation and multi-tasking.
Strong leadership skills and ability to act independently.
Good modern retail management skills.
A high level of enthusiasm, drive and resilience.
Effective team management skills.
Proficiency in the use of Microsoft Word, Excel, PowerPoint
and internet explorer.
Please note that only qualified candidates will be
shortlisted
Closing date: 05 Sep 2013
Commercial Export Sales Manager
All Business Units – All States
The successful candidate is required to:
Ensure clear company processes are in place.
Identify and appoint official country distributors in
African markets and provide appropriate information for setting up new
customers accounts in MFG in line with agreed distributor’s expectations.
Agree export prices / payment modalities / trading terms with
customers in line with procedure.
Collect orders from customers and ensure product
availability in site 18 on agreed time.
Establish proven customer payment from bank and prepare a
proforma invoice of the order.
Arrange for registration of trademarks of products and all
other documents in export countries.
Clarify any special requirements from customers and relate
back to PZ.
Forward the proforma invoice to the export logistics
department for loading / stuffing arrangement.
Follow up on customer order shipment until delivery for
effective customer service.
Ensure good customer relationship management / regular
status update.
Ensure alignment with S&OP and inclusion of export
orders in the monthly forecast.
Arrange samples and send to customers for test marketing
The Person: The successful candidate is required to possess:
B.Sc. Purchasing and Supply or Social Sciences; MBA will be
an advantage.
5 – 9 years working experience in a similar role.
Computer expertise especially in MS Word, MS Excel and
PowerPoint.
Membership of Nigerian Institute of Management (NIM)
Chartered.
Good knowledge of ports operations and the Nigerian freight
system.
Good working relationship with NEPC, NACCIMA, MANEG.
Good knowledge of inventory management, planning and
organising skills.
Good oral and written communication skills.
Fluency In French Language COMPULSORY.
CAN DO attitude, exhibiting our core values – COURAGE,
ACCOUNTABILITY, NETWORKING, DRIVE, ONENESS.
Please note that only short listed candidates will be
contacted.
Closing date: 26 Aug 2013
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