Jobs at Chips Bits & Bytes Limited (CBBL)

Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter), Networking, Sales and Software Development.

We are recruiting to fill the below position;

Method of Application

Interested candidates should send applications and CV to: hr@cbblimited.com.ng 

Only successful applicants will be contacted.

Customer Service/Front Desk Officer

Main Job Tasks and Responsibilities

  Provide information to callers

  Ensures knowledge of staff movements in and out of organization

  General administrative and clerical support

  Prepare letters and documents

  Receive and sort mail and deliveries

 Maintain appointment diary either manually or electronically

 Organize meetings

 Tidy and maintain the reception area

 Should be very much familiar with MS Office and Internet.

 Deal directly with customers either by telephone, electronically or face to face

  Respond promptly to customer inquiries

  Handle and resolve customer complaints

 Obtain and evaluate all relevant information to handle product and service inquiries

 Provide pricing and delivery information

 Perform customer verifications

Set up new customer accounts

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Record details of actions taken

Prepare and distribute customer activity reports

Maintain customer databases

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

 Education and Experience

 B. Sc. or HND in relevant discipline

3 - 4 years minimum experience in related field is required

Must be a FEMALE

 Knowledge of customer service principles and practices

 Knowledge of relevant computer applications

 knowledge of computers and relevant software applications

  Ability to type fast

  Knowledge of administrative and clerical procedures

  Numeric, oral and written language applications

  Product knowledge

Key Competencies:

   Interpersonal skills

  Communication skills - verbal and written

  Listening skills

  Problem analysis and problem-solving

 Attention to detail and accuracy

 Data collection and ordering

 Customer service orientation

 Adaptability

 Initiative

 Stress tolerance

Location: Not Specified

Experience: 3 year(s)

Course of Study: Not Specified

Required Grade:  Not Specified