Jobs at Stanbic IBTC Bank

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Officer Due Diligence-Foreign Transactions

Job purpose

To support and assist International Business Centre (IBC) team by providing efficient and effective transaction processing that enhances quality service delivery, promotes the possibility of exceeding customers’ expectation at all times. In addition to minimizing operational losses as well as ensure good customer relationship at all times.

Key responsibilities

• Answer telephone calls in a professional and positive manner as stipulated in the telephone mannerisms presentation

• Authenticate authorized account signatories and/or agents before providing any account information

• Ensure prompt and accurate update of Remedy application in respect of all tickets assigned to desk. All queries should be logged into the appropriate register/database.

• Escalate to Team Leader, Liaison & Due Diligence all long outstanding issues, sensitive customer complaints and queries that have a high monetary value/impact to the bank or the customer

• Update customers on unresolved issues and steps taken to resolve their queries. Regular feedback is to be provided to the customers updating them  on the status of their queries

• Maintain up-to-date status/activity report on all collection shipment items for clients and notify al relevant parties.

• Investigate and resolve all client queries/inquiries/issues that are received via the various means

• Follow up with officers concerning all tracers, queries & inquires relating to all transactions received from offshore/foreign banks

• Attend to queries, information, etc. relating to desk in a timely and efficient manner.  Escalate to Team leader where necessary and provide feedback to Team leader in all instances.

• Follow up with internal suppliers on outstanding issues to ensure timely resolution of queries

• Dispatch (Email, FAX etc) SWIFT copies of trade transactions to clients/account executives within agreed SLA’s

• Provide constant feedback to Team Leader, Liaison & Due Diligence on all operational matters relating to desk

• Ensure compliance to recommendations made in Audit / Routine Control Officers’ reports.

• Highlight irregular practices and take corrective action whenever possible.

• Ensure the correct and timely handling of assigned responsibilities.

• Any other function as assigned from time to time

• Daily spooling & forwarding of ALL incoming SWIFT messages to SWIFT officer.

• Reduction in customer complaints.

• Ideal candidate should be willing to work outside of normal working hours

Required Skills and Qualifications

Qualifications

• Minimum of a second class bachelors degree in any discipline.

• Membership of relevant professional bodies  would be an advantage Knowledge

• Knowledge of rules governing trade and Treasury transactions

Knowledge

• Knowledge of the products processed in Exchange Control and Compliance.

• An extensive knowledge and understanding of the various systems used within the department.

• Comprehensive understanding of banking transaction processes relevant to products and services offered to customers.

• Practical knowledge of how to input access and utilize information to analyze forecast trends.

• Knowledge of the applicable legislation.

• Understanding of the Bank’s systems, processes and procedures.

• Understanding the basics of team dynamics and participation in developing and maintaining a team culture.

• Broad understanding of international business operations.

• Broad understanding of problem resolution in respect of role

• Knowledge in Foreign Exchange Controls and any other guidelines

Identify cross–selling and migration opportunities and sell products/services re-actively.

• Participate in tactical sales/marketing activities as required.

• Ensure targets are met.

• Identify sales leads and forward to the business.

Click Here to Apply 

Location: Lagos

Experience: 0 year(s)

Course of Study: Not Specified

Required Grade:  Not Specified