A leading FMCG is currently recruiting for the under-listed
positions:
Retail Development Manager
All Business Units – All States
The Role: Retail Development ManagerThe Successful candidate
will be required to:
Ensure achievement of QDVPPP sales drivers for the
territory.
Work with ASM and Training Dept and HR to build personal
sales capability
Ensure sales out of distributors/market share growth is
achieved via monitoring & excellent execution of promotions.
Ensure promotional activity is in the right outlets and well
managed. Has to keep and update a database of outlets within the territory.
Responsible for ensuring the retail redistribution standards
are adhered to by distributors and VSRs.
Ensure at a minimum, once a quarter review of VSR’s
routes, inclusion of new outlets
Manage Recommended Price Compliance in outlets
Ensure effective customer/ business development to counter
competitive activities in the retail territory
Have accountability for POS materials deployed in retail
outlets within the sales territory.
The Person: The Right candidate must:
Be a graduate with a First Class or Second Class upper in
any discipline.
Have completed NYSC.
Have direct experience of PZ Cussons Way of Selling
capabilities with a focus on Sales Driver execution at the point of
purchase(DAVP), Outlet Segmentation and Managing Relationships including
structured call, persuasive selling and brand passion.
Good communication skills -written and verbal
Good IT skills
High degree of integrity
Good inter personal skills
Geographically mobile
Healthy and physically fit
Have CAN DO attitude, exhibiting our core values –
COURAGE, ACCOUNTABILITY, NETWORKING, DRIVE, ONENESS.
Please note that only short listed candidates will be
contacted.
Closing date: 11 Nov 2013
REGIONAL SERVICE ENGINEER
HPZ – Kano
The Role: Regional Service Engineer
The successful candidate will be required to:
·Achieve Service Delivery Metrics of First Time Fix (FTF),
Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles.
·Provision of world class customer service to customers and
delivery of the region’s KPIs.
·Effective management of Authorized Service Providers in
assigned region.
·Service Cost management for the region.
·Preparation of monthly Service report for the Region which
is to be submitted on the first Tuesday of every new month of the business.
·Minimize, confirm and recommend non-repairable warranty
products for replacement authorization bi-weekly.
·Weekly preparation of report capturing the top 10 critical
product quality issues and their resolutions.
·Daily preparation of Call Invoice Recording (CIR) for all
Closed Calls.
·Monthly audit & reporting of Tools and Equipment
inventory and revalidation exercise.
·Monthly disposal of Obsolete / Scrap spare parts after
revalidation.
·Responsible for team’s development in the region.
The Person:The Right candidate must:
Minimum of HND / B.Sc. in Mechanical / Electrical
Engineering with bias in Refrigeration and Air-conditioning or Electrical
Electronics.
Membership of related professional bodies would be an added
advantage.
Sound knowledge of computer literacy with emphasis on
Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management
(CRM) solution, etc.
People management & Leadership skills.
Excellent Planning & Organizing skills with good time
management orientation.
Sound communication skills with strong report writing back
ground.
Excellent customer service skills with ability to manage
difficult customers.
Must enjoy traveling and possess good driving skills.
Closing date: 11 Nov 2013
RETAIL MANAGER
All Business Units – Abuja Fct
The Role:Retail Manager
The successful candidate will be required to:
Ensure proper management and reporting of both merchandised
and non- merchandised stock
Responsible for overall housekeeping- Ambience, Cleanliness,
Shop merchandising, layout and customer traffic flow, appearance of store
staff, image and ergonomics
Manage budget, costs and overheads, and all factors
affecting the profitability of the store
Drive and ensure Target achievement
Ensure Reports are timely and accurate
Ensure excellent customer service is experienced at all
times.
Manage and motivate staff; also with support from HR,
recruit staff, train and develop staff, according to company policies and
employment laws, and ensure relevant HR procedures are followed (appraisals,
discipline, grievance, etc.)
Maintain professional and technical knowledge by attending
educational workshops; reviewing professional publications; establishing
personal networks; participating in professional societies.
Utilize support from HO, suppliers, merchandisers and other
partners as required; manage, maintain and report as necessary all merchandise
and non-merchandise stock.
Seek and continuously develop knowledge and information
about competitor activity, pricing and tactics, and communicate this to
relevant departments in the Company.
Identify current and future customer requirements by
establishing rapport with potential and actual customers and other persons in a
position to understand service requirements.
Manage and maintain effectiveness of IT and other essential
in-store systems; also manage the safety and security systems, emergency
systems, capabilities and staff and customer awareness, according to company
policy and relevant law.
The Person:
The successful candidate will be required to possess:
A B.Sc. degree in any discipline would be preferred.
Excellent customer service, selling and Interpersonal
skills.
4 -5 years retail/sales management experience with
electronics or home appliances in a fast paced environment.
The ability for self-motivation and multi-tasking.
Strong leadership skills and ability to act independently.
Good modern retail management skills.
A high level of enthusiasm, drive and resilience.
Effective team management skills.
Proficiency in the use of Microsoft Word, Excel, PowerPoint
and internet explorer.
Please note that only qualified candidates will be
shortlisted
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