Jobs at Stanbic IBTC Deadline 2013-07-22 Apply for this job

Position Description
To support and assist Team leader by providing efficient and effective transaction processing so as to provide a simpler better and faster customer service, minimize operational losses as well as ensure good customer relationships.

Click Here to Apply 
Deadline 22-07-2013
   
          Officer, Outward Payments

          Job ID 11720
          Location Nigeria

• Division Group Operations
  Position Category Group Operations Control
  Employment Type Full Time - Permanent
  Shift No
  Regulatory Approval Yes
  Post Closing Date
  Jul 22, 2013
  
  
  Required Skills and Qualifications
  
  FUNCTIONS
  •Receive all Outward Payment Instructions via Remedy
  •Referencing and updating all transfer instructions received on remedy on daily basis.
  •Ensure all Instructions are complete in terms of transfer details and signature verification.
  •Ensure adherence/ compliance to Internal laid down procedures, International standards and Exchange Control Rulings.
  •Processing of customer requests for FX purchase for FX Payment (OTT) transactions.
  •Checking of customer’s account to ensure that the account is adequately funded for the transfer amount and relevant charges.
  •Verification of all instructions in Finacle to ensure that instructions are not duplicated.
  •Proper processing of transfer instructions through Eximbills Enterprise.
  •Ensure that Due diligence are notified of all transfers instructions with defects stating clearly the related defects.
  •Collating all transfer instruction by close of business on daily basis to ensure that all the messages have been routed out.
  •Check Statements for debits relating to previous day’s outward transfers
  •Ensure Telegraphic Transfers are confirmed, Know Your Customer’s transaction and the exchange rate is agreed by treasury.
  •Ensure Telegraphic Transfers are accurately debited within 24-hours of receipt of customer’s instructions.
  •Assist branches where possible.
  •Recover charges on statements received from foreign banks.
  •Send follow-up queries on outstanding items on nostro accounts and escalate reminders to Team leaders.
  •Prepare Monthly statistics of all Outward Payment.
  •Any other duties that may be assigned from time to time.
  Required Competencies
  
  CUSTOMER SERVICE
  •Enhance the bank’s image through effective customer service.
  •Treat external and internal customers as the most important part of the business unit hence aim for the highest rate of satisfied customers.
  •IBC relationship manager for Domiciliary Account customers.
  •Maintain a good service relationship with branches, dealing room, treasury back office, reconciliation departments and other business units.
  
  
  Location: Not Specified
  Experience: 0 year(s)
  Course of Study: Not Specified
  Required Grade:  Not Specified